Terms and Conditions

What is this document?


These Terms of Use is an agreement between you and Albot TeleHealth. It describes the rules you agree to follow when using our platform, including the data and medical records viewed on the mobile application and the website. 


Welcome to Albot TeleHealth. The application is operated by Albot Technologies Private Limited, having its registered office at S.NO.63/5;FL.NO.E-303,PIMPLE GURAV, MAYUR NAGARI, PUNE Pune-411061, Maharashtra, India.


The terms “You” or “Your” refer to you as the user of the Albot TeleHealth application. “Albot”, “Albot TeleHealth”, “We”, “Us”, “Company”, “Our” refer to Albot Tech. Under the circumstances, the application is being used by a person on your behalf, the expression “You” or “Your” or the “User” shall apply to such person as well.


These Terms of Use, together with any additional user-specific terms and conditions, other policies which may be applicable to specific portions of the platform, and any disclaimers which may be present on the platform are jointly referred to as “Agreement” and constitute the terms of Your access and use of the Application and the Services. Should any part of the agreement be modified in accordance with the terms of the agreement, the terms shall be enforceable in its modified form. The Agreement overrides all previous oral and written terms and conditions communicated to you.


In case of emergencies:


  • Never use Albot TeleHealth services in a potential or actual medical emergency. If there is a medical emergency, seek immediate emergency assistance.
  • Always consult with your existing doctor or healthcare provider whenever you have a personal question about a medical condition or symptom.
  • Avoid disregarding professional medical advice, or delay seeking medical advice or treatment, because of something you read or learn on Albot TeleHealth. 
  • The aim of this platform is not to replace face-to-face in-house consultation. Under certain conditions, it is recommended to book a physical appointment with your healthcare provider. 

  • IMMEDIATELY CALL YOUR LOCAL EMERGENCY SERVICE SHOULD YOU HAVE A MEDICAL EMERGENCY OR SUICIDAL TENDENCIES.

Albot’s Medical Experts


The inclusion of Medical Experts, professionals, and specialists on Albot TeleHealth or in any professional directory on Albot TeleHealth does not imply Albot’s recommendation or endorsement of such professionals nor is such information intended as a way of establishing the credentials, qualifications, or caliber of any professional. SUCH INFORMATION IS PROVIDED ON AN “AS-IS” BASIS AND ALBOT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ALBOT SHALL IN NO EVENT BE LIABLE TO YOU OR TO ANYONE FOR ANY DECISION MADE OR ACTION TAKEN BY ANY PARTY (INCLUDING, WITHOUT LIMITATION, ANY USER) IN RELIANCE ON INFORMATION ABOUT MEDICAL EXPERTS, PROFESSIONALS, AND SPECIALISTS ON ALBOT. The use of Albot by any entity or individual to verify the credentials of professionals or specialists is prohibited.


AGREEMENT TO TERMS


These Terms and Conditions constitute a legally binding agreement made between you the user, whether personally or on behalf of you and Albot TeleHealth (“we,” “us” or “our”), regarding your access to and use of the albot.io website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected (collectively, the “platform”).


You agree that by accessing the platform, you have fully read, understood, and agree to be bound by all of these Terms. If you do not agree with all of these Terms of Use, then you are expressly refrained from using the platform and you must discontinue use immediately.


Supplemental terms and conditions that may be posted on the platform from time to time are hereby expressly incorporated herein by reference. We reserve the right, in sole discretion, to make modifications to these Terms and Conditions at any time and for any reason.


You will be known of the latest terms and conditions at the bottom of this in the last sentence that gives the “Last Updated” date of the latest modifications.

It is your responsibility to regularly review these Terms and Conditions to stay well informed of updates. You will be subject to have been made aware of and to have accepted the changes in any updated Terms and Conditions by your continued use of the platform after the date such modified Terms and Conditions are posted on this page.


The information provided on the platform is not intended for distribution to or use by any person or entity where such activities would be contrary to law or regulation.


Accordingly, those persons who choose to access the platform from other locations do so bearing their own responsibility for compliance with local laws, if and to the extent such laws are applicable.


INTELLECTUAL PROPERTY RIGHTS


The platform including the website and the mobile application is our proprietary property and all source code, databases, functionality, software, website content on the platform including the trademarks and logos are owned by us and licensed to us and are protected by copyright and trademark laws and various other intellectual property rights and laws of India.


The content of the platform is provided on the platform “AS IS” for your information and personal use only. Apart from being expressly provided in these Terms and Conditions, no part of the Platform may be copied, reproduced,, republished, posted, publicly displayed, translated, transmitted, distributed, sold, licensed, or exploited for any commercial purpose, without our prior written permission.


Should there be circumstances under which you are eligible to use the platform, you are granted a short-term license to access and use the platform and to download or print a copy of any portion of the content to which you have gained access solely for your personal, non-commercial use. 


USER ACCOUNT REPRESENTATIONS


By using the Albot TeleHealth platform, you warrant and validate that:


(1) all information submitted shall be true, accurate, current, and complete; 

(2) you shall maintain the accuracy of such information and update such registration information as and when necessary;

(3) you agree to comply with all the Terms and Conditions entailed on this page;

(4) you are above the age of 18;

(5) not a minor in the jurisdiction in which you reside [or if a minor, you have received parental permission to use the platform];

(6) you will not access the platform through automated or robotic means, whether through a bot, script, code, or otherwise;

(7) you will not use the platform for any illegal or inappropriate purpose;

(8) your use of the platform will not violate any applicable law or regulation applicable to your country or jurisdiction;


If you provide any information that is false, inaccurate, not current, or incomplete, we have the right to terminate your account and refuse any current or future use of the platform.


USER REGISTRATION


You shall be required to register with the platform. It is your sole responsibility to keep your password and other account details confidential. We reserve the right to remove, revoke, or change a username you select if we detect, at our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.


MOBILE APPLICATION LICENSE


User License

If you access the platform via the Albot mobile application, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the mobile application on your electronic devices owned or controlled by you and to access and use the mobile app on such devices strictly in accordance with the terms and conditions of this mobile application license contained in these Terms and Conditions.


You shall not:

(1) deconstruct, reverse engineer, disassemble, attempt to extract the source code of, or decrypt the application;

(2) make any alteration, adaptation, improvement, enhancement, translation, or derivative work from the application;

(3) violate any applicable laws, rules, or regulations in connection with your access or use of the application;

(4) remove, modify, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the application;

(5) use the application for any revenue-generating activities, commercial enterprise, or other purposes for which it is not designed or intended;

(6) make the application available over a third-party network or use by multiple devices or users at the same time;

(7) use the platform or a portion of the platform for creating a product, service, or software that is, directly or indirectly, competitive with the application;

(8) use the platform or the application to send automated queries to any website or to send any commercial e-mail;

(9) use any proprietary information or any of our interfaces or our other copyrighted property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the application.


Apple and Android Devices


The following terms apply when you use a mobile application installed from either the Apple Store or Google Play to access the Albot TeleHealth platform:


(1) the license granted to you for our mobile application is confined to a non-transferable license to use the application on a device that uses the Apple iOS or Android operating systems, and in accordance with the usage rules enforced in the applicable App store’s terms and conditions;

(2) we are responsible for providing any application-related maintenance services with respect to the Albot mobile application as specified in the terms and conditions of this mobile application license contained in these Terms and Conditions or as otherwise required under certain laws, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the mobile application;

(3) in the event of any failure of the Albot mobile application to perform as expected, you may notify our support team, after which troubleshooting shall be performed immediately by our technology team, in order to perform root cause analysis and solve the application issues or bugs as necessary.

(4) you shall comply with applicable third-party terms of agreement when using the Albot mobile application or platform, e.g., if you have a VoIP application, then you must not be in violation of their service agreement when using our mobile application;


Use of Services


The platform may be used to access a variety of remote healthcare services. Depending on the status of your registration and subject to the limitations enforced by this agreement, you may avail following services through the Albot TeleHealth platform. 

 

(1) Online Consultations

(2) Doctor prescribed medicines

(3) 5 Day Free Follow up service;

(4) Patient medical records storage service;

(5) Built-in app features such as storage and display of Your medical records, information, and history, including general medical information, summaries, prescriptions, lab investigations  

(6) Such other services may be intimated from time to time.

 The aforementioned list of services is jointly referred to as “Services.”

 The Services are not transferable and only cover the user.


Online Consultations


As mentioned before, you are advised not to use the Albot TeleHealth online consultation services in case of any medical emergencies like accidents, bleeding injuries, burns, sexual abuse/assault, medicolegal cases, or if you are in a critical condition.


Online consultation services are provided at the express consent of the User and the same shall not be construed as a replacement for physical consultation and the Services are meant for general consultation only. Post an online consultation, if it’s recommended to undergo any diagnostic tests or if you are issued with a Prescription, the same is provided based on the information and preliminary examination, hence the same will not be treated as accurate, precise, appropriate, final, and conclusive. Albot reserves their rights to modify the prescription or recommended diagnostic tests if the User provides any additional information in future consultation.


Online consultation services shall be provided via the following communication channels: Telephones / Mobiles / IM Chats / Online Chats / SMS & Text Chats / Video Chats / Personal Messages with and without a camera and video facilities at the sole discretion of Albot medical professionals. Ample efforts will be made to protect your privacy and confidentiality across Albot’s range of services.


Prescription Drugs


In order to purchase drugs that require a valid medical prescription issued by a medical expert/doctor (“Prescription Drugs”) from Albot through the Application, you are required to upload a scanned and clean copy of the valid prescription on the Application or email the same to Albot. You shall ensure that medical experts/doctors, as far as possible, prescribe drugs with generic names. The order would not be processed and forwarded to the concerned providers at Albot until We receive a copy of a valid prescription. 


You acknowledge and accept that the order for a substitute of a Prescription Drug would not be processed if the medical expert/doctor has himself/herself not permitted for any other equivalent generic drug to be dispensed in place of the Prescription Drug in the prescription. The replacements for a Prescription Drug would be dispensed only if the prescription lists the equivalent generic drug instead of a specific brand name.


PRIVACY POLICY


We care about data privacy and security. Please review our Privacy Policy [CLICK HERE]. By using the platform, you agree to be bound by our Privacy Policy, which is incorporated into these Terms and Conditions. Please be advised the platform is hosted in India.


If you access the platform from the European Union, USA, or any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in India, then through your continued use of the platform, you are transferring your data to India, and you expressly consent to have your data transferred to and processed in India.


COPYRIGHT INFRINGEMENTS


We respect the intellectual property rights of others. If you believe that any material available on the Albot platform infringes upon any copyright you own, please immediately notify us. A copy of your plea will be sent to the responsible person or the management who shall further work towards an amicable solution.


Please be advised that pursuant to federal law you may be held liable for damages if you make material misrepresentations in your plea. Thus, if you are not sure that material hosted on this Platform infringes your copyright, you should consider first contacting an attorney or performing your due diligence.


TERM AND TERMINATION


These Terms and Conditions shall remain in full effect during the entire duration you use the Albot platform. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS AND CONDITIONS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE ALBOT PLATFORM (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS AND CONDITIONS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR INVOLVEMENT IN THE PLATFORM OR DELETE YOUR ACCOUNT PERMANENTLY AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.


If we terminate your account for any reason, you are prohibited from registering and creating a new account under an alternate name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of a third party.


In addition to terminating or suspending your account, we reserve the right to take appropriate legal action as appropriately applicable in any given situation.


MODIFICATIONS AND INTERRUPTIONS


We cannot guarantee the Albot platform will be available at all times. You may experience hardware, software, or other problems, resulting in interruptions or errors, which may need immediate maintenance and support.


In order to provide you the best quality healthcare service, we reserve the right to regularly monitor and update the software on our application. Like with any software-based platform, we shall notify you of any latest technological updates or versions, new features, database optimizations to speed up the application performance, or a better user-friendly interface. Like mentioned before, should you be experiencing any application-related issues, bugs, loading issues, crashes, data discrepancies, we trust you to notify our support team who will immediately make amends in order to meet the demands of your expectations from the Albot application. 


DISCLAIMER


WE ARE NOT A HEALTH CARE OR MEDICAL DEVICE PROVIDER, NOR SHOULD THE SERVICES BE CONSIDERED MEDICAL ADVICE OR THERAPY SERVICES. ONLY YOUR PHYSICIAN OR OTHER HEALTH CARE PROVIDER CAN OFFER MEDICAL ADVICE TO YOU.


THE ALBOT PLATFORM IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE TELEHEALTH PLATFORM AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE ALBOT PLATFORM AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF TRADE, SUITABLE FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. 


WILL NOT BE ACCOUNTABLE FOR DELAYS, INTERRUPTIONS, SERVICE FAILURES OR OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS OR OTHER SYSTEMS OUTSIDE THE REASONABLE CONTROL OF ALBOT TELEHEALTH.

WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (2) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE MEDICAL DATA AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (3) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE ALBOT PLATFORM, (4) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (5) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE ALBOT PLATFORM. 


WE DO NOT ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE ALBOT PLATFORM, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.


AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM, YOU SHOULD USE YOUR BEST JUDGMENT AND CAUTION WHENEVER APPROPRIATE.


LIMITATIONS OF LIABILITY


IN NO EVENT WILL WE OR THE ALBOT’S MANAGEMENT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFIT, LOSS OF REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.


INDEMNIFICATION


You agree to defend, indemnify, and hold us harmless, including Albot’s subsidiaries, affiliates, and all of our respective employees, agents, partners from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses.


USER DATA


We will maintain certain data that you transmit to the Albot platform for the purpose of managing the platform, as well as data relating to your use of the TeleHealth platform. Although we perform regular routine monitoring of data hosted on the platform including the website and the mobile application, you are solely responsible for all medical records and other data that you transmit or that relates to any activity you have undertaken using the Albot TeleHealth platform.


You agree that we shall have no liability to you for any loss or corruption of any such health data from the Albot TeleHealth platform, and you hereby waive any right of action against us emerging from any such loss or corruption of such data.


ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES


Visiting the Albot TeleHealth platform, sending us emails, updating your profile, and completing online forms constitute electronic communications. You consent to receive such communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and/or the mobile application, and on the Albot platform, satisfy any legal requirement that such communication is in writing.


YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE ALBOT PLATFORM.


You hereby waive any rights or requirements under any statutes, regulations, rules, or other laws in any jurisdiction that require an original signature or delivery or retention of non-electronic medical or healthcare records, or to payments by any means other than electronic means.


MISCELLANEOUS


These Terms and Conditions and any policies or operating rules posted by us on the Albot platform comprise the entire agreement and understanding between you and us — Albot Tech. Our failure to exercise or impose any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision under any given circumstances.


These Terms and Conditions operate to the fullest extent permissible by Indian law. We may assign any or all of our rights and obligations to others at any time we find suitable. We shall not be responsible for any loss, damage, delay, or failure to act caused by any circumstances beyond our control.

If any provision or part of a provision of these Terms and Conditions listed on this page is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from the Terms & Conditions entailed here and does not affect the validity and enforceability of any remaining provisions.


There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms and Conditions or use of the Albot TeleHealth platform. You agree that these Terms and Conditions will not be construed against us by virtue of having drafted and published them on this page.


You hereby waive any and all defenses you may have based on the electronic form of these Terms and Conditions published by the Albot team and the lack of signing by the involved parties hereto to execute these Terms and Conditions.


You understand that by checking the “I Agree” box for these Terms of Use, the Consent to Albot Telehealth and Privacy Policy, when they are presented to you on the App or Website you are agreeing to these Terms of Use and the Consent to Albot Telehealth and Privacy Policy and that such action constitutes a legal signature. No waiver by Albot TeleHealth of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Albot TeleHealth to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision. If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

 

These terms and conditions were last updated on 04/06/2021